Shipping rates are calculated at checkout based on your location and selected shipping method. We proudly ship throughout the United States and internationally. You'll always be able to review shipping costs and delivery options before completing your purchase.

Most orders are handmade and shipped within 1–2 business days from our Florida studio.

Yes! We proudly ship worldwide.

International shipping rates and delivery estimates are calculated at checkout based on your destination. You'll be able to review all available shipping options before placing your order.

Most orders are handmade and shipped within 1–2 business days from our Florida studio.

Delivery times vary depending on your location and the shipping method selected at checkout. Once your order ships, you'll receive a tracking number so you can follow its journey every step of the way.

If you need your order by a specific date, feel free to contact us before placing your order—we'll do our best to help.

Most orders are prepared and shipped within 1–2 business days from our Florida studio.

Because each piece is carefully handmade, processing times may occasionally vary during busy seasons or special promotions. If there are any delays, we'll always keep you informed.

Yes! Once your order has shipped, you'll receive a tracking number by email so you can follow its journey every step of the way.

Please allow up to 24 hours for tracking information to update after your package has been shipped.

If you'd like a different necklace or bracelet length, simply send us a message via email or Instagram before placing your order. We'll be happy to help create the perfect fit for you.

Most Mar & Ella bracelets are made in a standard 6.5-inch size, which fits the average women's wrist comfortably.

If you'd like the perfect fit, we recommend measuring your wrist using a flexible measuring tape or a piece of string and a ruler. If you need a larger or smaller size, we're happy to customize your bracelet for you.

Simply send us a message before placing your order, and we'll help create the perfect fit.

Yes! Most Mar & Ella necklaces are made in a standard 17-inch length, which is a versatile fit that works beautifully for most people.

If you prefer your necklace to be shorter or longer, we're happy to customize the length at no additional cost for most designs. Simply send us a message before placing your order, and we'll create the perfect fit for you.

Yes! Because every Mar & Ella piece is handmade by me, many designs can be personalized or customized to make them uniquely yours.

Whether you'd like a different length, a special color combination, or another custom detail, feel free to reach out before placing your order. I'll do my best to create something that feels just right for you.

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Mar & Ella pieces are created using a variety of carefully selected materials, including freshwater pearls, mother-of-pearl, Murano glass, natural stones, porcelain beads, and high-quality metal components.

Material details vary by design and can always be found in each product description. We carefully choose materials that are beautiful, durable, and made to be enjoyed every day.

Yes! Most Mar & Ella pieces are designed for everyday wear and are water-resistant.

Many of our designs are made with high-quality materials that can handle occasional exposure to water. However, to help preserve the beauty and longevity of your jewelry, we recommend avoiding prolonged exposure to water, perfumes, lotions, and other harsh chemicals whenever possible.

Material details may vary by design and can always be found in each product description.

Our gold-tone jewelry is made with high-quality materials selected for everyday wear, and with proper care, the color is designed to last.

While no plated jewelry can last forever, many customers enjoy their Mar & Ella pieces for years without significant fading. To help preserve the finish, we recommend avoiding prolonged exposure to harsh chemicals such as perfumes, lotions, cleaning products, and chlorine.

Each product description includes specific material details for that design.

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Many Mar & Ella designs feature genuine freshwater pearls and mother-of-pearl elements.

Because each pearl is naturally formed, slight variations in shape, size, and color are to be expected—and are part of what makes every piece unique. Material details can always be found in each product description.

We want you to love your Mar & Ella piece. If you're not completely happy with your order, please contact us within 14 days of delivery, and we'll do our best to make it right.

Because many of our pieces are handmade and customized to order, personalized items may not be eligible for return. If your item arrives damaged or there is an issue with your order, please reach out to us as soon as possible so we can find a solution together.

Customer satisfaction means a lot to us, and we're always happy to help.

If your item arrives damaged, please contact us as soon as possible and include photos of the item and packaging.

We take great care in preparing every order, but if something happens during transit, we'll work with you to find the best solution, whether that means a replacement, repair, or refund.

Your satisfaction is important to us, and we're always here to help.

While our pieces are made with care and high-quality materials, accidents can happen.

If your jewelry breaks, please contact us and include a photo of the item. We'll review the issue and do our best to find a solution, whether that means a repair, replacement, or another option.

We truly want you to enjoy your Mar & Ella piece for years to come and are always happy to help whenever possible.

If you received the wrong item, please contact us as soon as possible and include a photo of what you received.

While mistakes are rare, we'll work quickly to correct the issue and make sure you receive the item you ordered. Your satisfaction is important to us, and we'll do our best to make things right.

We're always happy to help!

You can reach us by email at hellomarandella@gmail.com, send us a message on Instagram @mar.and.ella, or contact us through Facebook Messenger.

We do our best to respond to all inquiries within 24 hours.

Yes! Every Mar & Ella order is thoughtfully packaged and ready for gifting.

Whether you're treating yourself or sending a meaningful gift to someone special, we take great care in creating a beautiful unboxing experience. If you're sending your order directly to a recipient, feel free to leave us a note at checkout.

Yes! If your order is a gift, you're welcome to include a gift message.

Simply leave your message in the notes section at checkout, and we'll be happy to include it with your order.

No. We never include pricing information, packing slips, or receipts inside our packages.

To reduce paper waste and be more eco-friendly, all order details and receipts are sent digitally to the email address used at checkout. This also makes Mar & Ella orders perfect for gifting, as recipients will never see pricing information inside the package.